Royal Life Centers
Because We Care
The Admissions Process
The number one question that we receive from our guests as they begin to make the decision toward a life of sobriety is, “How do I begin?”. The choice to change your life into one of physical, mental and spiritual wellness is one of the most difficult that you will ever make. It takes immense amounts of strength and courage. The good news is, you will not be taking this journey by yourself. As soon as you reach out to one of the caring admissions counselors here at Royal Life Centers, you will soon realize that you are not alone. There is a support system waiting for you to take you by the hand and show you the way to clean and sober living.
So what can you expect, when you begin your admissions process?
The Admissions Call
The first step, of course, is to reach out to us by calling 877-732-6837. You will be able to speak to one of our admissions coordinators 24 hours a day, 7 days a week. And don’t worry, every conversation is completely confidential and private.
They will start by asking you a little bit about yourself and your situation. It is important to be as honest as possible, so that the admissions coordinator can fully understand what sort of help you need, and provide the best possible care. This is also your opportunity to get to know us, our processes and receive answers to any of the questions you or your loved one(s) may have.
How to Enter a Drug/Alcohol Rehab Facility
The next step will be for one of our coordinators to get your basic information so we can create a ‘chart’ for you, or a listing in our EMR (Electronic Medical Record system).
Creating a chart in our system allows your information to be all in one place, so that when you call in and speak with a different admissions coordinator another day, you won’t have to tell the details and circumstances of what’s going on over and over again. Creating a chart for you or your loved one helps us stay organized and frees up time when it comes to getting you or your loved one help immediately.
For this preliminary step, we will need:
- Your First and Last Name
- Your Date of Birth
- Your Insurance Provider
Once we gather the preliminary information about you or your loved one, we will take a look at your insurance to check your benefits, deductible, and/or any out of pocket costs. This step is vital in providing you the most accurate information possible in regard to any financial responsibilities you may have for care.
In order to verify your health insurance coverage for our treatment programming, we will need:
- Your Full Name
- Date of Birth
- Address and Phone Number
- Insurance Provider
- Plan Type
- Member ID#
- Group ID
- Social Security Number
If you have a state insurance policy (medicaid), we will determine if your policy is active before going over which of our facilities is contracted with your medicaid policy. We are not contracted with all state insurance policies, only some selected policies.
The Pre-Screening Assessment is a quick 10-20 minute discussion about your drug/alcohol use and medical history. We ask that you are as honest as possible, so we can fully understand what sort of care you will need and benefit from. As with the entire call, this is strictly confidential. We will ask you about your substance use history, what substances you are actively using and your overall medical history. By providing this information, we will know how to build your plan of care.
Finally, we will schedule you to come and tell you what to bring so that we can get you started on your path to sobriety. There are a few important things to note:
- Tours: Many people ask for an individual tour. However, due to HIPAA laws and in the interest of protecting the identity of our guests, we are unable to give a full tour until you are admitted into our care. That being said, we will gladly allow you to meet the entirety of our staff before you start, we want you to feel comfortable and confident in the care you will be receiving.
- Transportation: You will need to provide your own transportation to our facility, however, you cannot be the one to drive yourself. We encourage you to have your support advocate bring you if they are able. If you are coming from out of town, we can help arrange transport from the airport or train station for you.
- If we are NOT the right facility for you, we will make sure to find you the help you need by referring you to a facility that is the proper clinical-fit to ensure that your individual needs will be met.
If you or someone you know is struggling, please reach out to us at (877)-RECOVERY or 877-732-6837. Our team of addiction specialists make themselves available to take your call 24 hours a day, 7 days a week. Because We Care.